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The Necessary Conversations of Leadership

How to have four necessary conversations that will increase your influence and impact on others

The Necessary Conversations of Leadership focuses on building essential competencies to help you as a leader have four necessary conversations: listening conversations, learning conversations, necessary conversations and feedback conversations.

(In order to align with our client’s other programs, this program is also known as The Crucial Conversations of Leadership and The Effective Communicator. The content is the same.)

The Necessary Conversations of Leadership helps you have four necessary conversations:

1- Listening Conversations — develop your competence using a 4-step process for deep listening by parking judgment, listening to understand and responding with empathy;
2- Learning Conversations — help colleagues and employees come to insight as you foster learning by asking insightful questions. Learn how to use an effective three-step process to help others take ownership of responsibilities;
3- Necessary Conversations — develop your emotional agility and conversational intelligence as you learn how to use your authentic voice to communicate clearly, help minimize misunderstandings and have real dialogue without damaging relationships. Learn how to influence without authority and engage others as thinking partners in meaningful, results-oriented conversations. Understand and manage power differentials at work, the impact of inferences and the importance of getting to why. Gain insight into your own and the other person’s personality preferences and how to respond by extending into the preference of the other person. Learn about two tools for having a tough conflict conversation and a disciplinary conversation;
4- Feedback Conversations — develop your self-awareness and build your credibility by learning how to:

  • ask for feedback from colleagues — to improve your own leadership style; and
  • provide feedback to your colleagues and staff — to help them improve their style and approach.

The feedback process assumes a growth mindset and builds your skills as you learn how to use two powerful questions for requesting and providing feedback per topic.

Dene’s conflict resolution workshop had a profound influence on how I address conflict and I often refer to his handouts prior to entering into potentially difficult conversations or situations.
Lesley Pritchard
Manager, Media Relations and Issues Management
Provincial Health Services Authority

This highly experiential program provides plenty of opportunities to build your confidence having necessary and crucial conversations.

The Necessary Conversations of Leadership requires 1.5 hrs of pre-work. The workbook includes all the tools, templates and examples to enable necessary and crucial conversations at work.

Program duration – 1/2 day or 1 day

Session objectives

Success indicators


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Competencies: communication | persuasion | influencing | conflict resolution & management
The Necessary Conversations of Leadership Program is based out of Vancouver, Canada

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Program details


483-1641 Lonsdale Avenue,
North Vancouver,
Canada V7M 2J5
Phone: +1 (778) 386.5167
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